Ways to Contact Us
In-app live chat
Best for login, deposit, withdrawal and bonus questions. Open it from the app after you sign in. Available 24/7.
For website feedback, corrections and general questions: [YOUR-EMAIL]. Typical reply time: [RESPONSE TIME].
Report a problem
Tell us about outdated information, broken links or suspicious pages that copy this site.
Which Channel Should You Use?
Use in-app live chat for
- Account or login problems
- Deposit or withdrawal status
- Bonus and gift code questions
- Referral credit questions
Use email for
- Errors on this website
- Broken links or images
- Partnership or media enquiries
- Reporting scam copies of this site
This website is an information guide. We cannot see your account, wallet or transactions, so payment and account issues must go through in-app support.
What to Include in Your Message
Describe the issue
Say what happened, where and what you expected.
Add the time
Include date, time and your phone model and Android version.
Attach screenshots
Show error messages and transaction status. Hide passwords and OTPs.
Be patient
Send one clear message instead of many. Repeats can slow the queue.
Beware of Fake Support Agents
Red flags
- Anyone asking for your OTP, password or PIN
- Unknown numbers offering “account recovery”
- Requests to send money to “unlock” a withdrawal
- Links that do not use the official web address
What to do
- Stop replying and take screenshots
- Use only in-app chat or the email on this page
- Change your password if you shared details
- Report the account or number to us
Contact Diwa Rich FAQs
How can I contact Diwa Rich support?
Use the live chat inside the app for account, payment and bonus questions, or email the guide team for website feedback and corrections.
What should I include in my message?
Write your issue clearly, add screenshots and the date and time. Never include your password or OTP.
Will support ask for my OTP or password?
No. Genuine support never asks for your OTP, password or PIN. Report anyone who does.
Can this site fix payment problems?
Payment issues should go through in-app live chat. This site is an information guide and cannot access accounts or wallets.
How do I report wrong information on this website?
Send us the page address and what is incorrect. We review reports and update pages when needed.
We Are Here to Help
Choose the right channel, keep your OTP private and send clear details.
18+ only. Gaming involves financial risk. Play responsibly.